Refund policy

Our digital products come with a 30-day money-back guarantee, offering you a full refund within 30 days of your purchase if you're not completely satisfied—no questions asked and no need to return anything.

To request a refund, simply use our contact form or email us at karlsteinpublishing@gmail.com with your order details. We're here to help with any questions or concerns you might have about your purchase.

Please note, this policy applies to all our digital products. There’s no need to return anything to us, making the process hassle-free for you.

For any items received that are defective, damaged, or incorrect, please contact us immediately at karlsteinpublishing@gmail.com so we can address the issue and ensure your satisfaction.

Exceptions to our refund policy include sale items and gift cards, which are not eligible for a refund. Additionally, certain types of products, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases, are excluded from our money-back guarantee. If you have questions about a specific item, please reach out to us.

For customers within the European Union, you are entitled to a cooling-off period of 14 days, during which you can cancel your purchase for any reason. This policy ensures your rights are protected as per EU regulations.

If a refund is processed, you will receive the credit back to your original payment method within 10 business days. Please be patient as it might take your bank or credit card company some time to process and post the refund. If more than 15 business days have passed since the refund was initiated and you haven’t received your refund, please contact us at karlsteinpublishing@gmail.com.